What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

The information we collect from you may be used in one of the following ways:

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

To personalize your experience

Your information helps us to better respond to your individual needs.

To improve our website

We continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.


Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer hard drive through your Web browser (if you allow them). Cookies enable the sites or service providers systems to recognize your browser and capture and remember the limited information necessary to navigate on our websites and use our services. Cookies may be used to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Protection Act Compliance

Because we value your privacy we have taken steps to be in compliance with California Online Privacy Act, EU General Data Protection Regulation, and Childrens Online Privacy Protection Act. We will not distribute any personally identifiable information to outside parties without your consent. And we avoid collecting information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years of age.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your customer or membership information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Your Consent

This online privacy policy applies only to information collected through our website and not to information collected offline. By using our site, you consent to our Privacy Policy, and our minimum age requirement of 13 years old, as well as our Terms of Service establishing the use, disclaimers, and limitations of liability governing the use of our website.

Changes to our Privacy Policy

If our privacy policy changes, we will post those changes on this page, and update the Privacy Policy modification date below. This policy was last modified on 21 November 2011 27 May 2018

Contacting Us

If there are any questions regarding this privacy policy you may contact us using our contact form.


Copyright © 2011-2024 Marianne Soucy & Healing Pet Loss. All rights reserved.
Unauthorized reproduction of any part or in any form is strictly prohibited.
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